COVID-19 Update May 2020
COVID-19 Update – The Story So Far
We always do our best to keep our valued patients updated with what’s happening at Glendair Dental Practice. Most of you will have been following the regular COVID-19 updates on our Facebook page, which you can see here. For those of you that may not be on social media, or would just like to read a complete update – you’re in the right place.
In this post we will be recounting the past few months of the coronavirus (COVID-19) pandemic and what this has meant for Glendair Dental, including the facial aesthetics side.
When the news of the COVID-19 outbreak started circulating, Glendair began to continuously monitor the ever-changing guidelines. Our strict hygiene and cleaning protocols were reinforced on a daily basis to keep the practice clean and disinfected to the highest standards possible.
This was nothing new for us. We already adhere to the best practice guidelines at all times. We follow strict protocols to sterilise all dental instruments used during treatment. In addition, all our team members are trained in cross-infection and routine hand washing.
At this uncertain time, we thanked the continued loyalty and trust of our patients. It was time to put into place an action plan to assure patients still wanting to visit the practice. For anyone over the age of 70 or medically compromised, we put in place measures for out of hours appointments. We put in procedures to ask every patient entering the building if they had any symptoms or had been in contact with anyone who had been abroad. We also posted out dental care products with guidance on how to look after your oral health for those that were self-isolating.
During this time, we also put out a letter to our patients:
Our patients are not just patients, they’re part of the Glendair family and families have to pull together during difficult and uncertain times.
So if any of our patients who are age 70 and over need any assistance with shopping, collecting prescriptions or posting letters, we will do our very best to help.
UK Goes into Lockdown
On the 23rd March, it was time for change. The UK was put into lockdown. With confirmation from the Chief Dental Officer, we reduced our service to telephone and email for emergencies only. It was not a decision we took took lightly. It was our responsibility to protect our patients, our team and our families from COVID-19.
Weeks turned into months. Principal dentist Matthew Lamb worked diligently to ensure patients in pain received the highest level of patient care despite the circumstances. This meant offering advice, prescribing pain relief or antibiotics and delivering temporary filling or crown re-fixing kits. Matt also referred to the Urgent Dental Care Centres when necessary.
We donated our unused hand sanitiser and other personal protective equipment to care homes and hospices. Our oxygen supply went to the NHS.
Meanwhile, the Glendair Team got their fundraising hats on. They created lots of different challenges to raise money for frontline NHS workers!
In April, we introduced Virtual Consultations for dental treatments and facial aesthetics treatments. For registered or new patients, this allows you to discover the ways we can help, all from the comfort of your own home. We’ve also set up VIP priority lists to organise patients who need or wish to be seen as soon as possible.
May 2020 Update
As the COVID-19 government advice started to change again, the dental team went to the practice one by one to be fitted with respirator face masks on the 7th May.
Our dentist Cate kindly filmed a video to show you to expect the team to look like during your appointment when it is finally safe for us to reopen.
This is just one of the steps we are undertaking to protect our team and patients. Practice managers Bev and Ruth have been working tirelessly with Matt, putting together new operating procedures. We have to adapt the practice to ensure it’s as safe as possible by reducing the risk of infection. We have invested in various anti-viral equipment for the reception area and surgeries, which we will introduce you to as and when it’s set up.
To be notified of the updates as they are happening, stay in touch with us on social media. As the guidance may vary for different treatments, we advise you follow our Dental Facebook page and our Facial Aesthetics Facebook page. We are hoping to see you all again very soon now in person.
As a final message for now, we want to let you know that Glendair has and always will have your safety at the heart of everything we do. If you have any concerns or questions, please let us know.
Stay in touch with us:
📸 Follow us on Instagram @glendairdentalpractice | @glendairfaces
🌐 Visit www.glendairdental.co.uk
📞 Call us on 01773 832164
📧 Email firstname.lastname@example.org
📱Send us a DM!